The photo I have uploaded for my UCard has been refused, why has this happened?


Your UCard photo should meet the following criteria:

  • be a portrait-sized colour photo of your head and shoulders, such as a passport photo
  • be an accurate representation of you and must not be edited in any way.
  • There should be a clear contrast between the person and background (not too dark or too light)
  • You must be facing the camera and your face must be clearly visible
  • You need to upload your photo in one of the following formats: .jpg, .jpeg, or .png.


  • Last Updated Sep 22, 2023
  • Views 38
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